Core - Connecting Your Custom Domain

Last updated: February 2026

Introduction

Your djangify.com store comes with a free subdomain (e.g., yourstore.djangify.com), but you can connect your own custom domain at any time.

This guide shows you how to connect your own custom domain (e.g., yourdomain.com) so customers see your brand name in the URL.

Your domain is updated via the my.djangify.com portal. Your login details were sent in the welcome email you received.

Log into your Customer Portal

Visit https://my.djangify.com/portal/login/ and navigate to the Custom Domain tab.

Enter Your Domain

Type your domain without http:// or www.:

Correct: myshop.com
❌ Wrong: https://myshop.com or www.myshop.com

Click Save Domain. The IP Address will appear. You will need that information

The portal will show you the exact A records to create. Log into your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.) and:

Find the DNS settings for your domain
Delete any existing A records for @ and www (if present)
Create the two new A records shown in your portal and Save changes

If that is your first time log in into the portal we recommend you update your password.

You need to create two A records at your domain registrar:

Type: A / Name: @

Value: Your server IP (e.g., 123.45.67.89) - the IP address shows up when you add your domain in the portal and click save.

TTL: 3600

Type: A / Name: www

Value:

Your server IP

TTL: 3600

You must include both @ and www. Example for domain myshop.com:

myshop.com → Points to server IP
www.myshop.com → Points to server IP

domain name update dns

Common Registrar Locations:

GoDaddy: My Products → Domain → DNS
Namecheap: Domain List → Manage → Advanced DNS
Cloudflare: DNS → Records
Google Domains: DNS → Custom records

DNS Propagation Time

DNS changes take time to spread across the internet:

Typical: 10-15 minutes
Maximum: Up to 48 hours (rare)

During propagation:

Your subdomain (yourstore.djangify.com) continues working normally
Some visitors may see old DNS, others may see new DNS
SSL certificate issuance waits for full propagation

Verification & Activation

After DNS Propagates (5-10 minutes):

Click Verify & Activate in your portal
The system will:

Confirm DNS points to our server
Configure automatic HTTPS (SSL certificate)
Switch your custom domain live

Status Messages:

"Domain is live with HTTPS!"
Your domain is working with secure HTTPS. Both yourdomain.com and www.yourdomain.com work.

❌ "DNS does not resolve to [IP]"
DNS not propagated yet. Wait 10-30 minutes and try again.

⚠️ "SSL pending"
Domain connected but SSL certificate still processing. This usually resolves within 5 minutes.

SSL Certificates (HTTPS)

Automatic: SSL certificates are issued automatically by our server (Let's Encrypt via Caddy).

No action needed - once DNS is verified, HTTPS activates within minutes.

If SSL shows as "pending" after 30 minutes, click Retry SSL in your portal.

Troubleshooting

"DNS not resolving" - Check:

1. Verify A records:

Test DNS propagation at whatsmydns.net

Both should return the server IP shown in your portal.

2. Clear DNS cache:

Windows: Run ipconfig /flushdns in Command Prompt
Mac: Run sudo dscacheutil -flushcache in Terminal
Browser: Use incognito/private mode

3. Wait longer: Some DNS providers take 2-6 hours to propagate globally.

"SSL certificate failed" - Try:

Click Retry SSL in portal
Wait 5 minutes
If still failing after 3 attempts, contact support

Note: SSL cannot be issued until DNS fully propagates. Ensure nslookup returns correct IP first.

Both domain and www work but redirect wrong

This shouldn't happen with proper setup. If you experience redirects:

Clear browser cache
Try incognito/private window
Check if old DNS is cached (see DNS cache clearing above)

Common Registrar-Specific Notes

Cloudflare Users:

Turn OFF the orange cloud (proxy) for both A records
Leave as "DNS only" (grey cloud)
Cloudflare's proxy interferes with SSL issuance

Namecheap Users:

Host Record @ = root domain
Host Record www = www subdomain
Record Type must be A Record

GoDaddy Users:

Use @ for root domain (not blank)
TTL can be left as default (1 hour)

What Happens to My Subdomain?

Your original yourstore.djangify.com subdomain:

Remains active even with custom domain connected
Redirects to your custom domain automatically
Can be restored by removing custom domain in portal

Removing Your Custom Domain

Portal → Custom Domain → Remove Domain
Your subdomain will resume serving your store directly
DNS records can be deleted at your registrar (optional)

Support/Get Help

Before contacting support, please check:

DNS records match exactly (use nslookup)
You've waited at least 30 minutes since DNS changes
You've tried verification 2-3 times

Need help? Complete the contact form inside the dashboard area with:

Your domain name
Screenshot of your DNS records
Results of whatsmydns.net

Changing Your Admin Password

It's recommended to update your admin password after initial setup, especially if you received temporary credentials.

Method 1: Through the Dashboard

Log in to your admin dashboard Click your email address in the top right Select "Change password" Enter your current password Enter and confirm your new password Click "Change my password"

Method 2: Password Reset Email

If you've forgotten your password:

Go to your store's login page: https://yourdomain.com/accounts/login/ Click "Forgot Password?" Enter your admin email address Check your email for the reset link Click the link and set a new password

Note: Email must be configured for password reset to work. See the Email Configuration guide.